IT Support
Daily technical support for users, workstations, and office systems with fast issue resolution.
IT Services · Infrastructure · Print Systems
First Rate Balkan
From distributed printing devices to core infrastructure — we keep your systems running smoothly, securely, and efficiently.
20+
Years in market
3
Service areas
BiH
Nationwide coverage
SLA
Service agreements
Services
System administration and support
Administration and maintenance of servers, services and user environments.
Our servicesWhat we do
Comprehensive IT support, infrastructure design, and print system management for businesses of all sizes.
IT Operations
Ongoing monitoring and maintenance to keep your IT services stable, predictable, and efficient.
Infrastructure
Design and support of on-premise and hybrid infrastructure, from servers to network components.
Implementation
Careful deployment of IT solutions, systems, and devices with minimal disruption to your business.
MFPs
Setup, support, and monitoring of multifunction printers across offices and locations.
Print Systems
Centralized and secure printing solutions with control, reporting, and cost optimization.
Our Software
Purpose-built tools developed in-house to solve real operational challenges for our clients.
FS Print
Print Management
FS Print
Full control over printing, scanning, and copying. Users authenticate at any device and print on demand — with reports for every operation.
Explore FS Print → Coco CRM
Business CRM
Coco CRM
Lightweight business management for small service companies. Clients, bookings, services, and revenue — all in one clean workspace.
Explore Coco CRM →Our Partners
We work with certified equipment and software from the world's leading technology vendors.
DELL
HP
RICOH
XEROX
KYOCERA
LENOVO
EPSON
MyQ
Why First Rate?
Over two decades of trusted IT partnership across Bosnia and Herzegovina.
01
Operational Clarity
Clear workflows, transparent documentation, and predictable delivery — from the first analysis to the final handover.
02
Proactive Monitoring
We detect and resolve issues before they impact your operations. Continuous uptime tracking, alerting, and monthly health reports.
03
Vendor-Agnostic
We work with your existing equipment and software. No forced migrations — just the right tools and configuration for your environment.
04
Long-Term Partnership
Most of our clients have been with us for years. We build stable, documented environments that scale with your business.
Ready to get started?
Tell us about your current environment and we'll suggest the most effective approach.
Whether you need daily IT support, infrastructure upgrades, or centralized print management — we have the expertise and the team to deliver.