User Technical Support
Day-to-day technical support for employees: hardware/software troubleshooting, network connectivity,
access issues, and workplace tools. Structured incident handling to reduce downtime.
- Helpdesk workflow (tickets, priorities, escalation)
- Remote assistance + on-site visits if needed
- Basic security hygiene for endpoints
System Administration & Support
Administration and maintenance of servers, OS, user accounts, and core IT services. We keep
environments secure and stable with updates, access control, backups, and optimization.
- Users/roles, policies, permissions
- Patch management and configuration
- Backup checks and restore readiness
IT Environment Monitoring
Continuous monitoring of availability, performance, and resource usage. We detect incidents
early and respond quickly to prevent failures and reduce business impact.
- Uptime, CPU/RAM/disk, services, logs
- Alerting and escalation rules
- Monthly operational health summary
IT Infrastructure Audit
Assessment of your current IT environment: hardware, software, security, and operational
processes. We deliver clear findings and recommendations for optimization and scalability.
- Risk & bottleneck identification
- Security baseline review
- Roadmap: quick wins + long-term plan
Technical Documentation
Creation and maintenance of IT documentation, diagrams, and operational guides. Documentation
improves maintainability and ensures knowledge continuity.
- Topology diagrams and service maps
- Runbooks and SOPs
- Asset inventory and credentials policy