User support & operations
- User technical support
- System administration and support
- IT Environment Monitoring
- IT Infrastructure Audit
- Technical Documentation
About First Rate Balkan
A reliable IT equipment and services partner since 2005.
First Rate Balkan has been operating since 2005 and is a recognized professional in the field of IT equipment supply and IT services for businesses across various industries. Extensive experience and a strong professional reputation allow us to build reliable, long-term partnerships with leading manufacturers of office equipment and software solutions.
Operating since
2005
Coverage
Nationwide BiH
Delivery
On-site & Remote
Our approach
We work with a qualified team of specialists and take full responsibility for meeting agreed service levels, timelines, and project scope. Our approach is focused on building stable infrastructure, transparent support processes, and a predictable total cost of ownership for our clients.
Service delivery
All service agreements include documented handover, SLA terms, and an optional monthly operational health report. We support both on-site and remote delivery depending on project needs.
Areas of expertise
Infrastructure & workplace
- IT Infrastructure Design
- Server Hardware Installation & Configuration
- Workstations & User Software
- Power & Energy Systems
Printing & devices
- Printing Devices (MFPs)
- Print Management Systems
- Device Service & Maintenance
Certifications & partnerships
Authorized partner status with leading hardware and software vendors, enabling us to provide certified service, OEM parts, and vendor-backed support.
Kyocera Authorized Service Partner Kyocera Document Solutions · Active · Service & Supply
Authorized to supply, install, configure, and service Kyocera printing and multifunctional devices. Includes certified technicians, access to OEM parts, and direct vendor support escalation.
HP Partner First Program HP Inc. · Reseller & Service Partner · BiH
Certified reseller and service partner for HP enterprise and office equipment. Covers workstations, printers, and servers — with access to HP business support and extended warranty programs.
Microsoft Certified Partner Microsoft · Cloud & Productivity · SMB
Partnership covering Microsoft 365, Windows Server environments, and SMB solutions. Enables licensed software supply, deployment support, and migration assistance for clients.
Clients
Long-term partnerships across finance, public administration, and commerce. Client details are kept confidential; summaries reflect scope and outcomes.
Financial sector — mid-size institution Banking & Finance · Sarajevo · 2016–present
Multi-location IT infrastructure management — workstation fleet maintenance, print system deployment (MyQ), quarterly audits, and SLA-based helpdesk. Ongoing partnership spanning 8+ years.
Public administration — multi-office Government / Public Sector · BiH · 2019–present
Centralized print management implementation and device maintenance across multiple offices. Includes consumables tracking, uniFLOW deployment, and monthly operational reports.
Retail & logistics — regional chain Commerce & Logistics · Regional · 2020–present
IT support and infrastructure for retail locations across the region — network setup, server administration, device rollout, and ongoing remote and on-site helpdesk services.